How an Investigation Works
Every investigation begins with a real human-AI interaction and follows it across multiple perspectives to reveal what happened, why it happened, and why it may matter to the business.
The five-step methodology
1. The Interaction
We begin with the real exchange between the human and the AI.
We examine what the user intended, how the AI responded, and where the interaction changed direction.
2. The AI Perspective
We ask the AI for its perspective on why it responded as it did.
Its first-hand retrospective helps reveal the assumptions, inferences, and response choices that shaped the interaction.
3. Sage Insight Investigation
We compare the interaction, the human perspective, and the AI perspective.
Through structured observation and supporting evidence, we identify the hidden conditions that shaped the outcome.
4. Business Impact
We examine what may happen when the same condition repeats across users, teams, or products.
This connects the interaction to potential effects on trust, adoption, engagement, decision-making, and value realization.
5. Decision Opportunities
We identify where the organization may want to pay attention.
The investigation does not make decisions for your teams. It gives them clearer understanding from which to decide.
One interaction can reveal a larger condition.
Sage Insight does not investigate the human or the AI in isolation. We investigate the interaction between them—and follow its consequences into the business.
Every finding is supported by observed interactions, documented evidence, and structured analysis.